Aura editor support

Updated 7 October 2026

Need help with Aura? Use the form below to ask a question or report a problem with the web or Windows editor. You can also write to [email protected].

How can we help?

Ask a question or describe a problem in Aura. Your request goes to the support workspace. You do not need an account.

What would you like to discuss?

So we can contact you about this request.

10–10,000 characters. Do not include passwords, activation secrets, private keys or sensitive document contents. This form does not accept attachments.

We save the contact details and description you submit, plus the request type, page source and language, to handle your request. If you are signed in, the request is linked to your account. Privacy details

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Your request will appear in our support workspace. No sign-in required.

Useful answers

Getting started

Install Aura through Microsoft Store. On first launch, choose English or Ukrainian, request activation, and sign in or create a free Deslove account in your browser. Check that the browser code matches your own app before approving it. Never approve a code sent by someone else. After successful activation you can work offline.

Files and compatibility

Save an editable .aura document to preserve your work. SVG, EPS and supported Illustrator AI variants can be imported; imported text may become outlines. Embedded images remain images, and missing linked assets are not downloaded automatically. ODG and CMX are not supported by this Windows edition. File features and complexity affect compatibility; automatic recovery is not a backup of every saved file.

Expired activation or unavailable service

Request a new code from Aura if the previous code expires. If Deslove activation is unavailable, try again later. Do not reinstall merely because an activation request failed: an existing valid offline activation does not need the website to remain available. Windows data reset or removal of local activation data requires activation again.

Report a problem

In the form above, include your Aura version, Windows or browser version, file format, the error message and short steps to reproduce the problem. A small non-confidential text example can help. Never send your password, activation secret, private keys or sensitive document contents.

Updates and open-source notices

Updates for the Store edition are delivered through Microsoft Store. Save your work before restarting for an update. The Aura menu includes Licenses and source code, available even before activation. The original Aura client is licensed under AGPL-3.0-or-later; third-party components retain their own notices and licenses.